FAQ
Local Experts ★ Full Servicing ★ Fast & EasyGeneral Hire
Which areas do you service?
We deliver to Newcastle, the Hunter Valley including Muswellbrook and Singleton, Central Coast, Port Stephens, Tea Gardens, Hawks Nest & surrounds.
When does the hire period end?
How do I open an account?
For business customers, simply fill out and submit our credit application.
For personal customers, just give us a call or email with your details so we can set you up in our system
What additional charges are there?
Where possible, our costs are all inclusive and up front, so you know exactly what to expect. There are some circumstances, however, where additional charges may be incurred. These include, but are not limited to, the following:
- Returning to site to change temporary fencing layout, add additional temporary fencing or partly remove temporary fencing at your request.
- Returning to site due to equipment that has been damaged, excessively dirtied or requires relocation at your request.
- If access cannot be gained to pick up equipment as arranged and BTH are required to wait on site or return for a second pick up attempt.
- If any part of equipment is damaged beyond repair, missing or stolen. Unless Damage Waiver has been taken up, you would be liable for full replacement cost.
Please refer to our Conditions of Hire for further details – these can be downloaded and are also supplied with every hire.
What is the Damage Waiver?
How do I pay for hire?
Toilet Hire
How much will it cost?
How many toilets will I need?
The more details you give us of your event the more accurately we can recommend the number of toilets required.
When do the toilets get cleaned?
Included as standard in all our pricing is fortnightly cleaning, pump out & disinfecting of your toilet unit.
Does it cost extra to have my toilet pumped out after an event?
Does it cost extra to have my toilet serviced regularly?
When does the hire period end?
How do I pay for hire?
Who supplies the toilet paper?
Do I need water or power connected for my toilet?
Can I have my toilet or shower delivered & placed around the back of my house?
What is the Damage Waiver?
What additional charges are there?
Where possible, our costs are all inclusive and up front, so you know exactly what to expect. There are some circumstances, however, where additional charges may be incurred. These include, but are not limited to, the following:
- Returning to site to change temporary fencing layout, add additional temporary fencing or partly remove temporary fencing at your request.
- Returning to site due to equipment that has been damaged, excessively dirtied or requires relocation at your request.
- If access cannot be gained to pick up equipment as arranged and BTH are required to wait on site or return for a second pick up attempt.
- If any part of equipment is damaged beyond repair, missing or stolen. Unless Damage Waiver has been taken up, you would be liable for full replacement cost.
Please refer to our Conditions of Hire for further details – these can be downloaded and are also supplied with every hire.
How do I open an account?
For business customers, simply fill out and submit our credit application.
For personal customers, just give us a call or email with your details so we can set you up in our system.
Shower Hire
When does the hire period end?
How do I pay for hire?
How do I open an account?
For business customers, simply fill out and submit our credit application.
For personal customers, just give us a call or email with your details so we can set you up in our system
How is shower water runoff handled?
Do I need water or power connected for my shower? What about hot water?
Can I have my toilet or shower delivered & placed around the back of my house?
What is the Damage Waiver?
What additional charges are there?
Where possible, our costs are all inclusive and up front, so you know exactly what to expect. There are some circumstances, however, where additional charges may be incurred. These include, but are not limited to, the following:
- Returning to site to change temporary fencing layout, add additional temporary fencing or partly remove temporary fencing at your request.
- Returning to site due to equipment that has been damaged, excessively dirtied or requires relocation at your request.
- If access cannot be gained to pick up equipment as arranged and BTH are required to wait on site or return for a second pick up attempt.
- If any part of equipment is damaged beyond repair, missing or stolen. Unless Damage Waiver has been taken up, you would be liable for full replacement cost.
Please refer to our Conditions of Hire for further details – these can be downloaded and are also supplied with every hire.
Fencing Hire
All Inclusive
Our fencing hire rates include everything you need. There's no hidden costs. We cover delivery, set up, pack down and pick up. All blocks and clamps are included. Additional costs may apply to sloping or difficult sites where vehicular access can't be gained, or sites where additional wind braces may be required.
When does the hire period end?
How do I pay for hire?
How do I open an account?
For business customers, simply fill out and submit our credit application.
For personal customers, just give us a call or email with your details so we can set you up in our system
Can we use shade cloth or an advertising banner on your temporary hire fencing?
What is the Damage Waiver?
What additional charges are there?
Where possible, our costs are all inclusive and up front, so you know exactly what to expect. There are some circumstances, however, where additional charges may be incurred. These include, but are not limited to, the following:
- Returning to site to change temporary fencing layout, add additional temporary fencing or partly remove temporary fencing at your request.
- Returning to site due to equipment that has been damaged, excessively dirtied or requires relocation at your request.
- If access cannot be gained to pick up equipment as arranged and BTH are required to wait on site or return for a second pick up attempt.
- If any part of equipment is damaged beyond repair, missing or stolen. Unless Damage Waiver has been taken up, you would be liable for full replacement cost.
Please refer to our Conditions of Hire for further details – these can be downloaded and are also supplied with every hire.
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