FAQ

Local Experts ★ Full Servicing ★ Fast & Easy

General Hire

Which areas do you service?

We deliver to Newcastle, the Hunter Valley including Muswellbrook and Singleton, Central Coast, Port Stephens, Tea Gardens, Hawks Nest & surrounds.

When does the hire period end?

For toilets & showers the hire period will end when you contact us & let us know you want to end the hire and have finished with the unit.

We will then end your hire from this date and arrange pick up.

For temporary fencing, the hire period has an initial booking period you choose based on your required length of time: 3 months, 6 months, 9 months or 12 months.

Once this initial hire period has ended, it is up to you to notify us when the fence will no longer be needed. The fence hire will end from this date and we will arrange pick up.

How do I open an account?

For business customers, simply fill out and submit our credit application.

For personal customers, just give us a call or email with your details so we can set you up in our system

If you have any problems please call or email and we're ready to help.

What additional charges are there?

Where possible, our costs are all inclusive and up front, so you know exactly what to expect. There are some circumstances, however, where additional charges may be incurred. These include, but are not limited to, the following:

  • Returning to site to change temporary fencing layout, add additional temporary fencing or partly remove temporary fencing at your request.
  • Returning to site due to equipment that has been damaged, excessively dirtied or requires relocation at your request.
  • If access cannot be gained to pick up equipment as arranged and BTH are required to wait on site or return for a second pick up attempt.
  • If any part of equipment is damaged beyond repair, missing or stolen. Unless Damage Waiver has been taken up, you would be liable for full replacement cost.

Please refer to our Conditions of Hire for further details – these can be downloaded and are also supplied with every hire.

What is the Damage Waiver?

The Damage waiver is something you'll find offered on most hire products, for example it's common on car hire.

It's an optional cover that limits how much you can be charged for repairs for damage to, or destruction of, a product you hire from us.

The Damage Waiver covers costs including time spent on your site, damage to our toilets, showers & fencing, total damage or destruction of a unit including fire and theft.

The Damage Waiver does not pass on all costs to you. Like most insurance, it has an excess. This excess is the maximum you will pay towards the repairs or replacement cost.

If you don't have our Damage Waiver you will be responsible for covering the entire cost of all repair and/or replacement. The replacement cost for your hired equipment can be found in your terms and conditions – it not only covers the outright cost to purchase the item, but also our time invested in ordering, picking up, setting up and paying for the replacement item.

You can also arrange to have our hire unit covered by your own insurance company or choose for you yourself to remain liable for any costs associated with our hire unit.

How do I pay for hire?

For toilets & showers the hire period will end when you contact us & let us know you want to end the hire and have finished with the unit.

We will then end your hire from this date and arrange pick up.

For temporary fencing, the hire period has an initial booking period you choose based on your required length of time: 3 months, 6 months, 9 months or 12 months.

Once this initial hire period has ended, it is up to you to notify us when the fence will no longer be needed. The fence hire will end from this date and we will arrange pick up.

Toilet Hire

How much will it cost?

Please contact our local team for a free quote. 

Have the following info handy and we'll expertly guide you to what you need and give you the best price.

★ The suburb for your hire.

★ How long you will need your hire for.

★ If the hire is for an event, party, building site, renovation or other.

How many toilets will I need?

 As a rough guide we would advise that for 60-80 people for one evening you would need 1 of our portable toilets.

From this guide you can factor in several other pieces of information. Such as how long is your event and will people be drinking.

If guests are staying overnight, we would increase the number of toilets we recommend.

For a larger number of people, around 80-100 people, we would recommend 1 to 2 toilets.

Increase the number of your toilets hired if people will be drinking.

The more details you give us of your event the more accurately we can recommend the number of toilets required.

When do the toilets get cleaned?

Included as standard in all our pricing is fortnightly cleaning, pump out & disinfecting of your toilet unit.

At time of your hire, you will be slotted into a regular 2 weekly cleaning schedule.

Any time you need it, weekly or more frequent & on-demand servicing is available on request. Let us know what cleaning schedule suits you!

Does it cost extra to have my toilet pumped out after an event?

No.

Our prices are all inclusive. There's no hidden or extra cost for pumping out the toilet.

Everything you need will be covered in your up front price.

Does it cost extra to have my toilet serviced regularly?

 No.

Our pricing includes standard fortnightly scheduled servicing.

If you require more frequent servicing or require a special once-off extra clean then additional charges will apply and will be discussed up front, before servicing commences.

When does the hire period end?

For toilets & showers the hire period will end when you contact us & let us know you want to end the hire and have finished with the unit.

We will then end your hire from this date and arrange pick up.

How do I pay for hire?

An invoice for payment will be emailed upon completion of hire or upon completion of the calendar month, whichever occurs first. You may receive more than one invoice if your hire is dated from one month and into the next as we have a monthly invoicing system that automatically bills upon the completion of each month.

Our payment terms are 14 days unless otherwise agreed upon before hand. This means you have 14 days from the email date to make payment.

Details for making payment and accepted payment methods are on each invoice.

We may keep card details on file for the purpose of recouping unpaid bills or covering payment for damages.

Who supplies the toilet paper?

We do!

All our toilets come supplied with toilet paper and our toilet paper is restocked with every service.

Let us know if you think you'll need an extra roll or two and we'll supply extra toilet paper for you at no extra cost.

Do I need water or power connected for my toilet?

No.

Our Open Closet Chemical toilets & Fresh Water Flushing toilets are fully self-contained units and require no connections.

When the toilet units are supplied and when serviced they are set up by our staff with everything you need.

The only toilet unit that requires a connection is a Sewer Connect Portable toilet. As the name suggests, this requires a sewer connection to be completed by your plumber.

Can I have my toilet or shower delivered & placed around the back of my house?

We will do our absolute best to meet your needs and get the job done to your complete satisfaction.

Often people like having our toilet or shower placed around the back of their property for privacy and convenience.

In order to do this we need to have suitable access to the back of your property. This can mean rear access for a vehicle, via a back lane, gate or rear driveway.

We can also locate our portable toilet without vehicular access if the location is within 30m of where our truck can have access. This 30m is the length of the hose we use for servicing the unit.

We can locate your portable toilet by trolley to a location within hose reach.

We can also manoeuvre our toilets through gates. Most units are a standard size, 1.2m by 1.2m wide, and 2.3m high.

It is your responsibility to check your access carefully. If you request delivery at a location and we attempt delivery and we cannot fit the product where you need it or anywhere else easily accessible, you will be charged a fee to cover our time spent.

What is the Damage Waiver?

The Damage waiver is something you'll find offered on most hire products, for example it's common on car hire.

It's an optional cover that limits how much you can be charged for repairs for damage to, or destruction of, a product you hire from us.

The Damage Waiver covers costs including time spent on your site, damage to our toilets, showers & fencing, total damage or destruction of a unit including fire and theft.

The Damage Waiver does not pass on all costs to you. Like most insurance, it has an excess. This excess is the maximum you will pay towards the repairs or replacement cost.

If you don't have our Damage Waiver you will be responsible for covering the entire cost of all repair and/or replacement. The replacement cost for your hired equipment can be found in your terms and conditions – it not only covers the outright cost to purchase the item, but also our time invested in ordering, picking up, setting up and paying for the replacement item.

You can also arrange to have our hire unit covered by your own insurance company or choose for you yourself to remain liable for any costs associated with our hire unit.

What additional charges are there?

Where possible, our costs are all inclusive and up front, so you know exactly what to expect. There are some circumstances, however, where additional charges may be incurred. These include, but are not limited to, the following:

  • Returning to site to change temporary fencing layout, add additional temporary fencing or partly remove temporary fencing at your request.
  • Returning to site due to equipment that has been damaged, excessively dirtied or requires relocation at your request.
  • If access cannot be gained to pick up equipment as arranged and BTH are required to wait on site or return for a second pick up attempt.
  • If any part of equipment is damaged beyond repair, missing or stolen. Unless Damage Waiver has been taken up, you would be liable for full replacement cost.

Please refer to our Conditions of Hire for further details – these can be downloaded and are also supplied with every hire.

How do I open an account?

For business customers, simply fill out and submit our credit application.

For personal customers, just give us a call or email with your details so we can set you up in our system.

If you have any problems please call or email and we're ready to help.

Shower Hire

When does the hire period end?

For toilets & showers the hire period will end when you contact us & let us know you want to end the hire and have finished with the unit.

We will then end your hire from this date and arrange pick up.

How do I pay for hire?

Once you are booked in with all your details we will email you an invoice for payment dated at the end of hire period, or, for longer term hires, at the start of the following month.

Our payment terms are 14 days unless otherwise agreed upon before hand. This means you have 14 days from the email date to make payment.

Details for making payment and accepted payment methods are on each invoice.

We may keep card details on file for the purpose of recouping unpaid bills or covering payment for damages.

How do I open an account?

For business customers, simply fill out and submit our credit application.

For personal customers, just give us a call or email with your details so we can set you up in our system

If you have any problems please call or email and we're ready to help.

How is shower water runoff handled?

Our showers have a short return pipe out the back that allows the grey water to run out of the shower unit.

If your shower is positioned near or on grass, the water will flow onto this area.

If you are positioning your shower in a garage or carport, or are worried about the flow of runoff, you can connect a length of pipe (easily picked up from Bunnings or supplied by a plumber) to direct the flow of greywater where you want. For example, down a drain.

Do I need water or power connected for my shower? What about hot water?

Your shower hire can change depending on what you may require, however in all cases you need a running water connection.

The running water connection is connected by your plumber and can be to your existing hot water service.

(Sometimes the hire shower is set up in your laundry or garage if you have these areas plumbed with hot water.)

We can also supply a portable hot water service. In this case you would require a standard power point or gas bottle for operation.

You can then connect your garden hose or other running water connection to the hot water service for an instant hot water shower.

Don’t forget the option for cold showers particularly in the warmer months, when you don’t have to use the hot water option.

Can I have my toilet or shower delivered & placed around the back of my house?

We will do our absolute best to meet your needs and get the job done to your complete satisfaction.

Often people like having our toilet or shower placed around the back of their property for privacy and convenience.

In order to do this we need to have suitable access to the back of your property. This can mean rear access for a vehicle, via a back lane, gate or rear driveway.

We can also locate our portable toilet without vehicular access if the location is within 30m of where our truck can have access. This 30m is the length of the hose we use for servicing the unit.

We can locate your portable toilet by trolley to a location within hose reach.

We can also manoeuvre our toilets through gates. Most units are a standard size, 1.2m by 1.2m wide, and 2.3m high.

It is your responsibility to check your access carefully. If you request delivery at a location and we attempt delivery and we cannot fit the product where you need it or anywhere else easily accessible, you will be charged a fee to cover our time spent.

What is the Damage Waiver?

The Damage waiver is something you'll find offered on most hire products, for example it's common on car hire.

It's an optional cover that limits how much you can be charged for repairs for damage to, or destruction of, a product you hire from us.

The Damage Waiver covers costs including time spent on your site, damage to our toilets, showers & fencing, total damage or destruction of a unit including fire and theft.

The Damage Waiver does not pass on all costs to you. Like most insurance, it has an excess. This excess is the maximum you will pay towards the repairs or replacement cost.

If you don't have our Damage Waiver you will be responsible for covering the entire cost of all repair and/or replacement. The replacement cost for your hired equipment can be found in your terms and conditions – it not only covers the outright cost to purchase the item, but also our time invested in ordering, picking up, setting up and paying for the replacement item.

You can also arrange to have our hire unit covered by your own insurance company or choose for you yourself to remain liable for any costs associated with our hire unit.

What additional charges are there?

Where possible, our costs are all inclusive and up front, so you know exactly what to expect. There are some circumstances, however, where additional charges may be incurred. These include, but are not limited to, the following:

  • Returning to site to change temporary fencing layout, add additional temporary fencing or partly remove temporary fencing at your request.
  • Returning to site due to equipment that has been damaged, excessively dirtied or requires relocation at your request.
  • If access cannot be gained to pick up equipment as arranged and BTH are required to wait on site or return for a second pick up attempt.
  • If any part of equipment is damaged beyond repair, missing or stolen. Unless Damage Waiver has been taken up, you would be liable for full replacement cost.

Please refer to our Conditions of Hire for further details – these can be downloaded and are also supplied with every hire.

Fencing Hire

All Inclusive

Our fencing hire rates include everything you need. There's no hidden costs. We cover delivery, set up, pack down and pick up. All blocks and clamps are included. Additional costs may apply to sloping or difficult sites where vehicular access can't be gained, or sites where additional wind braces may be required.

When does the hire period end?

For temporary fencing, the hire period has an initial booking period you choose based on your required length of time: 3 months, 6 months, 9 months or 12 months.

Once this initial hire period has ended, it is up to you to notify us when the fence will no longer be needed. The fence hire will end from this date and we will arrange pick up.

How do I pay for hire?

Once you are booked in with all your details we will email you an invoice for payment dated at the end of hire period, or, for longer term hires, at the start of the following month.

Our payment terms are 14 days unless otherwise agreed upon before hand. This means you have 14 days from the email date to make payment.

Details for making payment and accepted payment methods are on each invoice.

We may keep card details on file for the purpose of recouping unpaid bills or covering payment for damages.

How do I open an account?

For business customers, simply fill out and submit our credit application.

For personal customers, just give us a call or email with your details so we can set you up in our system

If you have any problems please call or email and we're ready to help.

Can we use shade cloth or an advertising banner on your temporary hire fencing?

 Yes.

Banners can be attached to our fencing and are a great way to advertise on your site.

However temporary fencing is not fixed to the ground and attaching banners & signage can lead to the fence being vulnerable to strongwinds, blowing over and subsequent damage. You will be liable for the costs associated with this damage.

We always recommend installing wind braces to help stabilise the fence when you are using any sort of banner or signage.

If you fit shade cloth, banners or signage to our fence, it is your responsibility to ensure the fence does not blow over.

Budget Toilet Hire is not liable for any injury or damage as a result of the fence blowing over.

Additional charges may apply to you if we are required to attend your site to re-erect fencing that has blown over due to attached signage, banner and wind issues.

What is the Damage Waiver?

The Damage waiver is something you'll find offered on most hire products, for example it's common on car hire.

It's an optional cover that limits how much you can be charged for repairs for damage to, or destruction of, a product you hire from us.

The Damage Waiver covers costs including time spent on your site, damage to our toilets, showers & fencing, total damage or destruction of a unit including fire and theft.

The Damage Waiver does not pass on all costs to you. Like most insurance, it has an excess. This excess is the maximum you will pay towards the repairs or replacement cost.

If you don't have our Damage Waiver you will be responsible for covering the entire cost of all repair and/or replacement. The replacement cost for your hired equipment can be found in your terms and conditions – it not only covers the outright cost to purchase the item, but also our time invested in ordering, picking up, setting up and paying for the replacement item.

You can also arrange to have our hire unit covered by your own insurance company or choose for you yourself to remain liable for any costs associated with our hire unit.

What additional charges are there?

Where possible, our costs are all inclusive and up front, so you know exactly what to expect. There are some circumstances, however, where additional charges may be incurred. These include, but are not limited to, the following:

  • Returning to site to change temporary fencing layout, add additional temporary fencing or partly remove temporary fencing at your request.
  • Returning to site due to equipment that has been damaged, excessively dirtied or requires relocation at your request.
  • If access cannot be gained to pick up equipment as arranged and BTH are required to wait on site or return for a second pick up attempt.
  • If any part of equipment is damaged beyond repair, missing or stolen. Unless Damage Waiver has been taken up, you would be liable for full replacement cost.

Please refer to our Conditions of Hire for further details – these can be downloaded and are also supplied with every hire.

We are currently experiencing issues with our Telstra phone line. If you cannot reach us, please contact our mobile on 0422 425 717. We apologise for any inconvenience caused.

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