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We're Here, Anytime You Need

We would love to hear from you. Tell us what you need & we’ll come right back with the best price.

If you’ve got a better price, let us know!

We’ll work hard to meet your budget and give you the highest service to make your event or project a success.

(02) 4934 1799 or 0422 425 717

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FAQ

Which areas do you service?

We deliver to Newcastle, the Hunter Valley including Muswellbrook and Singleton, Central Coast, Port Stephens, Tea Gardens, Hawks Nest & surrounds.

When does the hire period end?

For toilets & showers the hire period will end when you contact us & let us know you want to end the hire and have finished with the unit.

We will then end your hire from this date and arrange pick up.

For temporary fencing, the hire period has an initial booking period you choose based on your required length of time: 3 months, 6 months, 9 months or 12 months.

Once this initial hire period has ended, it is up to you to notify us when the fence will no longer be needed. The fence hire will end from this date and we will arrange pick up.

How do I open an account?

For business customers, simply fill out and submit our credit application.

For personal customers, just give us a call or email with your details so we can set you up in our system

If you have any problems please call or email and we're ready to help.

What additional charges are there?

Where possible, our costs are all inclusive and up front, so you know exactly what to expect. There are some circumstances, however, where additional charges may be incurred. These include, but are not limited to, the following:

  • Returning to site to change temporary fencing layout, add additional temporary fencing or partly remove temporary fencing at your request.
  • Returning to site due to equipment that has been damaged, excessively dirtied or requires relocation at your request.
  • If access cannot be gained to pick up equipment as arranged and BTH are required to wait on site or return for a second pick up attempt.
  • If any part of equipment is damaged beyond repair, missing or stolen. Unless Damage Waiver has been taken up, you would be liable for full replacement cost.

Please refer to our Conditions of Hire for further details – these can be downloaded and are also supplied with every hire.

What is the Damage Waiver?

The Damage waiver is something you'll find offered on most hire products, for example it's common on car hire.

It's an optional cover that limits how much you can be charged for repairs for damage to, or destruction of, a product you hire from us.

The Damage Waiver covers costs including time spent on your site, damage to our toilets, showers & fencing, total damage or destruction of a unit including fire and theft.

The Damage Waiver does not pass on all costs to you. Like most insurance, it has an excess. This excess is the maximum you will pay towards the repairs or replacement cost.

If you don't have our Damage Waiver you will be responsible for covering the entire cost of all repair and/or replacement. The replacement cost for your hired equipment can be found in your terms and conditions – it not only covers the outright cost to purchase the item, but also our time invested in ordering, picking up, setting up and paying for the replacement item.

You can also arrange to have our hire unit covered by your own insurance company or choose for you yourself to remain liable for any costs associated with our hire unit.

How do I pay for hire?

For toilets & showers the hire period will end when you contact us & let us know you want to end the hire and have finished with the unit.

We will then end your hire from this date and arrange pick up.

For temporary fencing, the hire period has an initial booking period you choose based on your required length of time: 3 months, 6 months, 9 months or 12 months.

Once this initial hire period has ended, it is up to you to notify us when the fence will no longer be needed. The fence hire will end from this date and we will arrange pick up.